The Core Principles of Responsible Play
Entertainment, not income
Treat every ringgit you stake as the cost of entertainment, like a cinema ticket. Never rely on winnings to pay bills.
Budget before you play
Decide the maximum you are willing to spend before you log in — not while you are playing.
Time is a limit too
Set an alarm. A break every 30 to 60 minutes helps you make calm decisions.
Never chase losses
Trying to "win it back" is the most common cause of big losses. Losing is part of the cost of entertainment.
How to Set Realistic Limits
- Work out your disposable income. After bills, food, savings and family commitments, how much is genuinely left for entertainment?
- Set monthly and weekly limits. For example, if RM200 a month is for entertainment, cap it at RM50 a week and do not carry leftovers into the next week.
- Set session limits. Decide an amount for each session plus stop points for when you are down or up.
- Ask for official limits if needed. Contact Impulse88 customer service to request a deposit limit, a temporary break or self-exclusion.
- Review every month. Compare your actual spending with your limits. If you often go over, that is a signal to pause.
Warning Signs of Problem Gambling
Answer the following questions honestly. If you answer "yes" to several of them, it may be time to take a break and seek advice:
- Do you play for longer or with more money than you planned?
- Do you borrow money, use credit cards or sell things to gamble?
- Do you lie to your family about the time or money you spend?
- Do you feel restless, angry or low when you try to cut down?
- Do you gamble to forget stress, work problems or loneliness?
- Do you often come back the next day to win back money you lost?
- Is gambling affecting your work, studies, sleep or relationships?
You are not alone. Gambling problems can happen to anyone, and getting help early makes recovery easier.
Control Tools and Self-Exclusion
On the platform
- Request a daily, weekly or monthly deposit limit
- Request a cooling-off period (for example 7 or 30 days)
- Request long-term self-exclusion
- Review your bet history to monitor spending
On your devices
- Install gambling-blocking software such as BetBlocker (free)
- Use Screen Time (iPhone) or Digital Wellbeing (Android) for time limits
- Remove bookmarks and shortcuts to gambling sites
- Ask your bank to block gambling transactions where available
Protecting Children and Teenagers
Online gambling is only for people aged 18 and over. If your device is shared with younger family members:
- Do not save passwords in the browser on a shared device.
- Use parental controls such as Google Family Link or Apple Screen Time to block gambling content.
- Log out after every session and lock your phone with a PIN or biometrics.
- Talk openly with children about the risks of gambling and of "games" that resemble gambling.
Getting Help in Malaysia
If gambling is affecting your wellbeing or that of someone you love, contact the organisations below. These services are confidential and non-judgemental:
| Organisation | Service | How to contact |
|---|---|---|
| Befrienders Kuala Lumpur | 24-hour emotional support | 03-7627 2929 |
| Talian HEAL (Ministry of Health) | Mental health support line | 15555 |
| Gamblers Anonymous | Peer support groups | gamblersanonymous.org |
| GamCare | Information & online chat (international) | gamcare.org.uk |
In an emergency, or if you are thinking about harming yourself, call 999 immediately.
For Family and Friends
If you are worried about someone's gambling, choose a calm moment to talk, focus on behaviour (not blame), and avoid paying off their gambling debts, as that can prolong the problem. The organisations above also support affected family members.
This portal and Impulse88 support safe and responsible play. Other questions? See our full list of common questions.